Terms and Conditions of Sale

A. ORDER PLACING 

Orders may be placed via www.versahaustralia.com.au. Our products may also be available through our sales representatives. 

B. SHIPPING, TAXES 

All orders are shipped freight prepaid to destination. Customer shall pay any applicable taxes related to purchase.

All in-stock orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation.

Please allow 48 hours for delivery.

C. PAYMENT TERMS 

Payment for Products, including any applicable tax, shipping and handling, and payment fees, is ordinarily due at time of order via credit card. 

D. PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE 

Versah may discontinue Products or change specifications, designs, prices, or the terms and conditions of sale at any time. 

E. LIMITED WARRANTY; LIMITATION OF LIABILITY 

Drills and burs wear with repeated use. They should be replaced when they become dull, corroded or in any way compromised. Versah drills and burs should ordinarily be discarded and replaced after 12 to 20 osteotomies. 

Read and follow the Instructions For Use

Versah warrants its Products to be free from defects in workmanship and materials for ninety (90) days from the date of payment or initial invoice, whichever comes first, when used and handled according to Instructions For Use. Versah’s only liability, and Customer’s exclusive remedy in the event of any defect, is that Versah provide at its option, either (1) a full refund or credit in the amount of the purchase price, or (2) the repair or replacement of the Product. Versah will not be liable for any indirect, consequential, incidental, punitive, special, exemplary, or contingent loss or damage (including without limitation lost or anticipated profits, or damage to goodwill) arising from or in connection with the purchase, use of, or inability to use, the Products. 

Customer must return the defective Product within ninety (90) days from the date of purchase. 

THE EXPRESS WARRANTY SET FORTH IN THIS SECTION E IS THE ONLY WARRANTY MADE BY VERSAH. VERSAH DISCLAIMS ANY OTHER WARRANTIES OF ANY KIND OR DESCRIPTION WHATSOEVER, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR IMPLIED WARRANTIES ARISING FROM A COURSE OF DEALING OR COURSE OF PERFORMANCE. NO ORAL OR WRITTEN INFORMATION GIVEN BY VERSAH, ITS EMPLOYEES, LICENSORS OR THE LIKE WILL CREATE A WARRANTY. 

F. VERSAH RETURN GOODS POLICY 

Versah strives to make excellent products and hopes that you will be fully satisfied with your purchase. However, if you wish to return your purchase, we ask that you contact customer service at +61 (8) 9466 2627 or at orders@versahaustralia.com.au prior to returning your goods. 

(a) Return Authorization. Any product returned requires authorization in advance from Versah. Customers must complete a Return Authorization Form and be issued a Return Authorization Number. The Form may be printed from Versah’s website or obtained from Versah Customer Service. At this time, Versah cannot accept returns without a completed Return Authorization Form and correct Return Authorization Number, which must accompany any returned product. 

(b) Standard Returns. Versah will not authorize returns of Product more than thirty (30) days after purchase. Versah will not accept returned Product which is obsolete, damaged, or sterile merchandise which has been opened or the packaging compromised unless such product is defective. Versah will issue a refund for the returned Product to Customer’s method of payment once the purchase has been received at its office and processed by its staff. Versah is unable to refund postage costs for returns. Returns are subject to a 20% restocking charge, which will be deducted from any funds to be credited back to Customer’s method of payment. Merchandise shipped in error will receive full credit if returned in unopened package, postage prepaid. 

(c) Warranty Claims. Prior authorization is required for products returned for warranty based reasons. Versah will not authorize returns of Product after the expiration of the ninety (90) day warranty period. Refunds or replacements will be processed in accordance with Section E of these Terms and Conditions of Sale. Product returned for warranty reasons is not subject to a restocking charge. 

(d) Inspections and Lost Returns. Versah reserves the right to inspect all returned items and decline to accept the return upon inspection. Versah cannot issue a refund or a replacement for a purchase not received by Versah. Customer shall bear all risk of lost returns and Customer may, at its discretion, purchase insurance. 

(e) Change of Return Policy. Versah and Customer agree that Versah may, from time to time, adjust the return policy set forth in this Section F without any prior notice to Customer. Any such adjustment shall only be effective on purchases made as of the date the new policy is posted or otherwise made available to Customer.

G. MISCELLANEOUS 

Customer shall not resell or export the Products to any other person or entity. Customer will use the device only in accordance with the Instructions For Use.